Privacy Policy

  • Home
  • Privacy Policy

Last Updated: October 8, 2026

Pets Health Card (“Pets Health Card,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile application, and related services (collectively, the “Services”).

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.

By accessing or using Pets Health Card, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our Services, we may collect the following types of information.

1.1 Personal Information

When you create an account, contact us, or use certain features, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Account login information
  • Profile information
  • Contact and communication information
  • Information you provide when contacting customer support

We only request information that is reasonably necessary to provide and improve our Services.

1.2 Pet Information

Pets Health Card allows you to create and manage profiles for your pets. Information you choose to provide may include:

  • Pet name
  • Species
  • Breed
  • Age or date of birth
  • Gender
  • Weight
  • Pet photographs
  • Identification information
  • Vaccination records
  • Veterinary records
  • Medication information
  • Medical history
  • Health and wellness information
  • Veterinary appointment information
  • Grooming and care information
  • Activity and habit information
  • Emergency information
  • Insurance information
  • Notes and other information you choose to add to your pet's profile

Pet information is provided by you and is used to help you organize and manage your pet's health and care information.

1.3 Device and Technical Information

When you use our website or application, certain technical information may be collected automatically, including:

  • IP address
  • Device type
  • Operating system
  • Browser type
  • Application version
  • Device identifiers
  • Language and time-zone settings
  • Date and time of access
  • Pages or features accessed
  • General usage and diagnostic information

This information may be used to maintain the security, functionality, and performance of our Services.

1.4 Location Information

Certain features may require or benefit from location information.

If location functionality is enabled, we may collect approximate or precise location information depending on the permissions you provide through your device.

You can control location permissions through your device settings.

2. How We Use Your Information

We may use the information we collect to:

  • Create and manage your account
  • Create and maintain your pet profiles
  • Store and organize your pet's health and care records
  • Help you track vaccinations, medications, appointments, activities, and wellness information
  • Provide reminders, notifications, and alerts
  • Provide emergency or important pet information
  • Improve and personalize your experience
  • Respond to questions, requests, and support inquiries
  • Maintain and improve the performance of our website and application
  • Detect, prevent, and address security issues, fraud, misuse, or unauthorized activity
  • Analyze usage of our Services
  • Develop and improve features and functionality
  • Communicate with you regarding your account or our Services
  • Comply with applicable laws and legal obligations

We do not use your pet's information for purposes unrelated to providing, maintaining, or improving our Services unless otherwise disclosed to you or permitted by applicable law.

3. How We Share Information

We may share information in limited circumstances when necessary to operate our Services.

Service Providers

We may use trusted third-party companies and service providers to help us operate our website and application. These providers may assist with services such as:

  • Hosting and cloud storage
  • Authentication
  • Analytics
  • Notifications
  • Technical support
  • Application infrastructure
  • Security
  • Communications

These service providers may access information only as reasonably necessary to perform services on our behalf and subject to appropriate contractual or legal obligations.

Legal Requirements

We may disclose information if we believe disclosure is reasonably necessary to:

  • Comply with applicable law, regulation, legal process, or governmental request
  • Protect the rights, safety, or property of Pets Health Card, our users, or others
  • Detect or investigate fraud, security issues, or other unlawful activity
  • Enforce our Terms & Conditions or other applicable agreements

Business Transfers

If Pets Health Card is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, information associated with the Services may be transferred as part of that transaction, subject to applicable law.

4. Your Pet's Health Information

Pets Health Card is designed to help pet owners organize and manage information relating to their pets' health and wellbeing.

You are responsible for the information you choose to enter, upload, or store through the Services.

Pet health information may include vaccination records, medication information, veterinary records, appointments, health notes, and other information you provide.

You should only provide information that you are authorized to provide.

Pets Health Card is not a veterinary practice and the Services are not intended to replace professional veterinary care, diagnosis, or treatment.

5. Cookies and Similar Technologies

Our website and application may use cookies, local storage, pixels, SDKs, and similar technologies to:

  • Keep the Services functioning properly
  • Remember preferences
  • Understand how users interact with our Services
  • Improve website and application performance
  • Maintain security
  • Analyze traffic and usage

Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.

You may be able to control cookies through your browser or device settings.

6. Analytics

We may use analytics services to understand how visitors and users interact with our website and application.

Analytics information may include pages viewed, features used, device information, approximate location, and other technical or usage information.

Analytics providers may process information according to their own privacy policies and terms.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no website, application, database, or transmission over the internet can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.

8. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide our Services
  • Maintain your account and pet records
  • Fulfill the purposes described in this Privacy Policy
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes
  • Enforce our agreements
  • Protect our legitimate business interests

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of certain processing
  • Object to certain uses of your information
  • Request a copy of certain information in a portable format
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

To exercise applicable privacy rights, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Pets Health Card is not intended for children who are unable to legally use the Services without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, app stores, or services.

We are not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. International Data Transfers

Depending on the services and infrastructure used by Pets Health Card and its service providers, your information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures designed to provide an adequate level of protection for transferred personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle information.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Pets Health Card

Email: contact@petshealthcard.com

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

15. Important Notice

Pets Health Card provides tools for organizing and managing pet health and care information. The information available through the Services is not a substitute for professional veterinary advice, diagnosis, or treatment.

If your pet is experiencing an emergency or serious health issue, please contact a qualified veterinarian or emergency veterinary service immediately.